Course No. PS21

Back to Index

Problem Solving Skills - II

Description:

This interactive workshop builds on the knowledge gained from Problem Solving Skills I, and takes the participants deeper with the use of Statistical and Mathematical Methods. This approach makes the methodology more robust, and efficient at the same time. It also introduces tools that can be used in a proactive approach, beginning to lay down the foundation for preventing problems. It is designed to initially review relevant Mathematical and Statistical concepts, and then apply the same using some more tools. The participants also learn to quantitatively determine if the solution is really making a difference, and how much confidence can be placed in such a claim. Participants learn and practice hands on use of tools with real life scenarios / cases in the class.

Benefits:

Determine most probable causes

Identify the best solution using Quality, Cost, and Schedule criteria

Determine if problem is resolved, and if so at what level of confidence

Understand simple risk analysis methodologies, and apply the same to the solutions developed

Topics Covered:

Review of relevant Mathematical and Statistical concepts

Quantitative identification of problems using risk level analysis

Quantitative analysis methods

Tools for root cause analysis, evaluating solutions, studying processes - Flow Diagrams, Fault Tree Diagrams, Failure Modes and Effects Analysis, Correlation and Regression, Simple Modeling Methods, Tukey Test

Developing solutions - short and long term

Determining effectiveness of solutions

Pre-requisites:                  None