Course No. LM22

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Lean Operations Design (Service)

Description:

This workshop enables participants to understand how to implement Lean concepts and approaches in Operations (especially service oriented). Failure to implement these methodologies often silently rob companies of precious resources, and become a constant drain on profitability. Spot the wastes and eliminate / reduce the same.

Benefits:

Gain the ability to identify the wastes in service operations

Experience improved operational efficiencies through reduction / elimination of waste in your organization

Measure and demonstrate improvement quickly

Topics Covered:

The wastes of service operations

Setting up a simple measurement system for the wastes

Evaluating current state - Process Mapping

Defining "future state" and the gap in performance

Reducing / Eliminating waste using a structured approach

Implementing the elements of Lean methodologies, and evaluation of the same

Pre-requisites:                  None